Resident Services

Included in monthly fees

Manager will provide the following basic services

• Coordination, collection and accounting of the Service Fee, the Sinking Fund (the initial amount payable by each Owner and any top-ups thereafter) contributions, Ground Rent, or any other collective periodic fees or other applicable fees charged to the Owners and/or Occupants of any of the Units;
• Operation of the Clubhouse;
• Cleaning of the Common Property;
• General maintenance services and capital expenditure work;
• 24-hour security, in accordance with agreed scope for the Common Property, as follows:
  • Roaming and fixed station security coverage for the Common Property;
  • A security station at the main entrance of the Property for traffic control and screening, manned 24 hours;
  • Management of Door entry system at the lobby of the Property; and
  • Management of Elevators at the Property to be access controlled.
• 24-hour concierge service to assist services to the Occupants of Units with the following:
  • Restaurant and private club recommendations and reservations;
  • Transportation booking;
  • Theatre and event ticket bookings;
  • Health and beauty appointments;
  • Mailing of letters and packages;
  • Nanny and babysitting bookings;
  • Travel advice and bookings; Hotel reservations and airport transfer arrangements;
  • Newspaper delivery;
  • Grocery and similar household related delivery services;
  • Reasonable enquiries;
  • Refuse collection and removal from the Property;
  • Arrangement of insurance for the Common Property in accordance with the terms of this Agreement;
  • Package and mail handling and processing.
• Provision to owners only of the following hotel related benefits (subject to availability and change by the Manager):
  • Priority booking at all Hotel F&B Outlets and banqueting. Hotel guaranteed bookings up to 48-hour in advance, subject to availability, capacity limitations and blackout dates such as public holidays and festive periods;
  • Priority booking at The Peninsula Spa at the Hotel. Hotel guaranteed bookings up to 48-hour prior, subject to availability, and capacity limitation;
  • VIP status across Peninsula branded hotels worldwide, booked through the Hotel. VIP status affords special attention, such as an upgraded in-room amenity or priority for upgrades, subject to availability at time of arrival. An Owner will receive a more personalized experience when staying at any of Peninsula-branded hotels, when their booking is made via the Hotel.
• Management of contracts that may be executed with Third Parties to provide the above services.